I feel the same way as all the other customers who gave this company 1 star. If I could give it none, it would be a deserving rating.
No Customer Service :
There is no real customer service. They have no email contact address. The resolve & close ticket issues without explanation. (Hence why I labeled that they get back to me in under an hour. Not because they have a great customer service team, but that they just close it to avoid dealing with it, I guess. After one email, their supervisor Selena just ignored my tickets.
They are dishonest:
They cheat customs!! I'd upload a picture but my personal details are on the shipping label. Let's just say that they don't list all the items which a clear violation of any custom laws. So not only do they sell lies, cheap & poorly made products & overprice the items, but they also weasel their way around the truth maybe so they can save some money.
Quality of products is so poor:
There products are cheaply made knock offs of the images they use on their site to advertise. I've attached a few photos of how see through the clothes are. And the fabric is trash!!!!
Their Courier Vnlin:
If I had enough time, I can go on & on about the courier, Vnlin who they use for international shipping, who are just as incompetent, if not more, as Lightinthebox.
Summary:
I am strongly warning everyone to stay away from shopping with this website and please please please spread the word to everyone you know. I am bracing myself now because I have items I am returning.
3 years ago
LightInTheBox has a
3.8
average rating
from
9,101
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.