Already written review on another site but as many people need to be advised as possible. Item ordered 29 Nov, on checkout delivery stated 5 to 7 working days, customer service thought this was 6 to 9 working days (incidentally shipping is expensive). In any case, the item was still in processing 5 days later and not shipped. Contacted Customer Service which was responsive and fast. Processing estimates then slipped from 7 Dec to 9 Dec (this is still not shipped at this date). Could not guarantee delivery by 14 Dec. Checked ordering item again on 6 Dec and 6-9 working days is the headline time on the website. This situation seems, being generous to the company, a very inaccurate order to delivery timescale. I know it is leading up to Christmas but this is very poor and other firms in my experience do much better. If you are now ordering for Christmas good luck. Customer Service has arranged a refund but that was not, in the end, what I wanted. The company would have gained a zero score had it not been for good customer service. An update to my reviews is that customer service said they would cancel my order. After waiting a suitable period I did this myself.