Do not use this company - For refunds, consider doing a chargeback through your bank/card provider. I ordered a dress which turned out to be poor quality, thin, clingy, nylon type material. You cannot return it to the Birmingham address on the box label but must return to China. When you request a return the company tell you it will cost more to return it than it's worth and offer you 30% credit to buy more goods from them or 20% refund - which gets credited to your account in their website and you then have to go online to instruct them that you wish to "withdraw" your credit in order to get it paid into your bank account. I refused the 20% refund and then got offered 30%. I refused and told them I wanted 75% or I would go directly to my bank and do a full chargeback. That moved them! I then got the 75% credited to my light in the box account, which I had to go online to then instruct them to pay back to my bank account. I will never use this company again. With hindsight, I should have just contacted my bank and told them it was a fraudulent transaction and done a full chargeback but I was trying to be fair-minded. Goods are sold in a fraudulent way - appearing to be shipped from the UK but then requiring shipping to China to return (written in the very very small print). The refund process is deliberately obscure, long winded and difficult and the " lets do a deal because it's not worth your while returning the item" attitude is deceitful. The dress is in the bin!