I am at my wits end, ordered a jewellery box 3 months ago. I was told it had been shipped then it was supposed to have been sent by plane. Last I heard from Bloo that it was in customs waiting to be checked had been there since 21 January. I got an email the other day from customer care to say my ticket is closed and the issue has been resolved on their side. How can they say this when I haven't received my package.They ate now rejecting my emails because the ticket is closed. I want a refund because it's obviously lost. It really looks like a scam to me, I'm totally disgusted with the treatment I've received.