It's a scam. They get back in touch in response to complaints, so you initially think it might not be a scam, but it is. I ordered a smart phone cover which took over 2 months to arrive and when it did arrive it was the worng item (the camera slot is in the wrong place to fit my phone, so unusable for me). Now I appear to be regularly uploading photos of the item sent in error (at their request). I mean, come on, what company would ask you for photos of an item that they've sent in error? Looking at previous reviews, it seems likely that the next step will be that I'll have to fork out on postage (again what company would expect you to pay postage for an item that you didn't ask for) which will be more than the value of the item, so giving up now. Scammed for £13 - could be much worse. At least they will have learnt a selection of english swear words from me.