Firstly I have to say that I received perfect customer service from Lightinthebox. The lady who helped me when my ordered item was out of stock could not have been nicer or more accommodating. The refund for the unavailable item was made very quickly, without my having to ask, and included the postage costs. Sadly when the shirt I'd ordered arrived it was absolutely nothing like the one in the photo. I had ordered what looked like a cheesecloth hippy/beach bum shirt, a simple item, which had it been anything like the photo would have been excellent. Unfortunately their photography is very clever and I would hazard a guess that NOTHING they sell is similar to that photographed because you will notice in every picture of a printed material item the pattern has been photo-shopped on so it looks vibrant and the material looks starched and crispy. It is not like this in reality, and despite their excellent customer service the product was a huge disappointment. If you intend to use them, be assured you will be disappointed, so do not build up your hopes. My £22 item was just two bits of bedsheet material stitched together, nothing remotely like the great-looking cheesecloth beach item in the photo. I'm really sad as had hoped to order £hundreds worth of stuff from them. The cleverly altered photos make their products look fabulous, but reality is a serious disappointment.