I have had a similar situation to what I am reading on all these reviews. I ordered four items, at a cost of around £135, in the hope that one of them would be suitable to match the dress I bought for my son’s wedding. All of them are terrible quality. When you want to return something you have to create a ticket, but subsequent tickets seem to delete the previous ones. I have had five email exchanges with LightInTheBox so far. One of them told me to send photographs of what I want to return and why they are faulty. It wasn’t difficult the stitching was falling apart the hems were crooked and bunched up. I sent all the photos and labelled with the codes of each item. They then offered me 15% off my next order as compensation. Then they told me I couldn’t return them at all. I sent a really shirty email saying if something is Poor quality, it is in their terms and conditions that they should provide a refund. They asked me to send photographs again, ie back to square one. I am awaiting a reply. Does anybody know how to deal with this company because we are being misled and if they were in this country we could complain to the financial ombudsman and trading standards? DO NOT BUY FROM LIGHTINTHEBOX!!