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Devon Jean
Website pictures looked great, prices were good. The saying 'when something is too good to be true, it always is' is very right in this case. Although delivery was fairly quick (although once ordered there was a disclaimer saying that due to covid there would be a longer delay for delivery than quoted originally). The fit was awful, the fabric very cheap and nasty, you could almost see through the dress and there was no way I could possibly wear it. As they offered a '7 day no reason returns policy' I decided to return the dress knowing that I would have to pay the postage - as delivery cost was £3.49 then I expected a similar cost to return it. Who was I kidding !! To return it they said I would have to pay the shipping and this would be between $15 and $40 - more than I paid for the dress. After two attempts they finally offered me either 50% off of next purchase or 30% refund if I kept the dress. This way they guarantee that they will not have any returns - why pay £29 for a dress and have to pay up to $40 to return it besides having to wait 20-30 days for the refund after they receive the goods back. SOME WOULD SAY GOOD BUSINESS PRACTICE, I WOULD SAY VERY SHARP PRACTICE. If you don't want to be stuck with unwearable clothes that you can't afford to return DON'T ORDER FROM LIGHTINTHEBOX. Very disgruntled, not the way we expect business to be done here in the UK.
2 years ago
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LightInTheBox has a 3.8 average rating from 9,101 reviews

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