Dear Management, As a New Customer, I am extremely dissatisfied with Light in the Box and your Customer Service as my son & I decided to go with this company for his wedding; paying over $170 and only being offered $28 in return for a Faulty Dress with Incorrect Sizing that also prohibits me from lifting my arms above my head. As stated on your Return Policy under the Returnable Items, IF items are Faulty or Incorrect in size or color, they can be returned. Your policy does not say anything about partial refunds so we were under the impression that because this dress was Faulty & Incorrect in Size, that we would receive a Full Refund instead of the $28 that was offered from a purchase of $170+. It also states on your Site’s Return Policy that if we are not satisfied with our purchase and the product is still in new condition, it can be returned without mention of reason! We notified you of this issue the very same day we received this product which was May 13th and returned the product by May 20th which also falls under your 7 day deadline. This is False Advertising & Misrepresentation. Customer Service then asked us to upload photos of this product or send a video and we sent them a video. If we are not Refunded for the amount of $149.99 for the Faulty Dress with Incorrect Sizing, I will be seeking a next step. Sincerely, A Highly Dissatisfied Customer