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Anonymous
Nice looking clothes, reasonably priced, delivered in a couple weeks. What we would expect from an overseas retailer doing mail order business in the US. Not exactly... BUYER BEWARE, I would like to share my experience for those trying to decide of they should click "place my order", or move on. If you do order from this company, be prepared to keep whatever they throw in your mailbox, they make returns very difficult if not impossible. Although the clothes are cute and the quality appears to be satisfactory, the sizing is NOT accurate. I ordered three tops in size "M" and only one actually fit. These items are much smaller than a typical M in the US marketplace. Tried to initiate a return and things got really frustrating. Ten days of back and forth, requesting pictures of the UPC on the packages, then lay the items out on the floor and take pictures with a ruler, then we need more pictures. Really? The items don't fit and are simply very small for their advertised size. One of the three items fit, I'm not crazy or lying to myself about what my size really is... Now I must send them back at my own expense to China - or "We understand how expensive a return can be, so we will offer you a 60% credit on a future order, or 40% of a refund to just keep the items". NO, this was not my fault, and they don't fit. What makes them think a partial refund will make me feel good about squeezing into a sausage casing of a blouse? I understand business, costs, and minimizing liabilities but lightinthebox has no true intent of standing behind what they sell. They have tried to draw out the return process to frustrate a customer until the $36 is no longer worth the trouble. If you feel like playing the lottery for sizes, click away. If you expect a "free return" as advertised at the top of the page when you google search the company you will be disappointed.
2 years ago
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LightInTheBox has a 3.8 average rating from 9,101 reviews

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