The company sends one email following your order (check junk mail, gmail had put mine in spam). From then on, in order to check updates you are obliged to create an account & login to their website which I didn't like at all. After 2-3 weeks my order had still not been shipped so I had to create a "ticket request" to cancel the order. I then had to return to keep checking the ticket and eventually once the ticket was processed had to follow yet another link to request to withdraw the funds back to my payment card instead of keeping them pending to use on another item on their site. Everything about the set up is out of touch and hard work. Then the site only allows me to withdraw the cost of the goods and not the shipping cost despite the fact that they haven't packed or shipped my order. Still waiting for a response about that, again having to login daily to see if they have updated as there is no email/live chat etc. It's only about £4 so am not going to stress if I don't get it back, not worth it but am not impressed and I would not recommend this site to anyone. I actually found the item I'd ordered from here on ebay and received it within a few days, so I suggest looking around more online before buying anything from these time wasters.