For all those on here that are saying they haven't had a refund, I just want to share the info that this company doesn't automatically refund you. Please read the following as it may help you get your money back 1) login to your account on their website lightinthebox.com (you need to create a login if you haven't done so, there's no other way around this it) 2) Go to "my orders" which you can find on the menu on the left of the page and submit a "ticket" by choosing the option that best suits you eg request cancelling the order if you haven't cancelled it already 3) login periodically and go to "my tickets" to see if the ticket has been processed 4) once the ticket has been processed they do not automatically refund you, they hold the funds as a "credit" in your account (hoping you'll spend them on their website!) 5) if the ticket has been updated by their customer services then you follow the link they send: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html 6) find your order on the link page and click to request a withdrawal of funds - this is how you get the monies back from a credit in your account returned to your original debit/credit card. 7) go to "my rewards and credits" and click "resolve rewards and credit issues" to contact them about any monies showing credited to your account for postage. Good luck to anyone dealing with this site, it's not straightforward but I hope my sharing this will help at least a few people get their money back!