I would have given them a -5 but that rating was not available. Absolutely the worst company I have ever dealt with and I buy almost exclusively online. The ad showed that they would ship within 4 days of your order. They failed to tell me that the shipment was coming from China. It took 29 days from order date to delivery date for me to receive the gloves I ordered. After 20 days I wrote them and asked them what had happened to my order and they replied that I needed to check with the shipper to see where the order was. I don't feel like it's my place to check with the shipper plus I had no idea who the shipper was other than the post office which was the final drop off service and they said they had received notification that a delivery was coming but they still hadn't received it. I will never order from this place again and all those good reviews they received had to have been paid for.