After a struggle was able to reach them for return. Ordered a coat for my Daughters wedding. Was exactly what I wanted but they sent small instead of medium Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service toll free number which is (+1 EIGHT ONE SIX FIVE FOUR EIGHT TWO EIGHT EIGHT ZERO) after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them I can only say in all my years I have never purchased such poor quality and workmanship