UNSATISFIED AND VERY DISAPPOINTED WITH THE WAY LightInTheBox has handle my issue with a phone case I purchased on their website. The case was for Galaxy S10, S10plus and S10e, however, when I received the phone case it was smaller than my phone, which is Galaxy S10plus. This made no sense as the description and size was supposed to fit my phone with no issues. I sent a request to have the case exchanged and I was told to send a picture of the phonecase and the barcode, which I did and I never heard back from them again. To make it worst, there's no phone number for me to reach them to have my issue resolved. I've sent numerous request to follow up on what I should do next, in terms of returning the wrong case and for them to sent me the correct one. I even did a review on their website to see if anyone will reach out to me, which they did, to only tell me that I should sent my request to customer service and they'll get back to me in 24hrs. I responded back to the rep that replied to my review but this rep did not reply to me after that. Its been over a month and at this point, I'm left to assume that I'm stuck with a phonecase that does not fit my phone and I'll have to purchase another one from elsewhere. I WILL NEVER SHOP ON THIS SITE AGAIN AS MY EXPERIENCE WITH THEIR CUSTOMER SERVICE AND THEIR SERVICING OF THEIR CUSTOMERS AFTER TRANSACTION IS COMPLETE, ONES THEY RECEIVE YOUR PAYMENT, THEY DON'T CARE.