STOP - shop somewhere else!
I ordered 2 dresses and two sofa covers, which was £220+shipping of £20, total £240. My surprise was not the cost of the items, as these were clearly shown on the website when I ordered, but the cost of the shipping. My invoice showed a shipping cost of £20, so when I was asked to pay an additional £16.11 by DHL I was very surprised and even more so when I only received the £18.75 dress - my order had been split. I then received a further message asking for an additional £77.63, what for! Well, this was a second parcel charge, an incorrect duty calculation based on furniture! and VAT on the whole lot calculated on an incorrect value of goods. LightInTheBox had split my parcel, quoted an inflated value, selected the wrong category code for import duty and after already charging me shipping costs for my order, then made me pay all their shipping costs or under their terms of business, I would be charged extra for refusing the parcels. I have just been blackmailed into paying their flipping charges. I am incredibly hacked off and after 2 hours and 4 depratments on the phone, if I now die with a stroke or heart failure I hope my partner sues these muppets for every last penny they have!!!
4 years ago
LightInTheBox has a
3.8
average rating
from
9,113
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