This place ties for 1st in the list of HORRIBLE purchasing experiences I've had! TL:DR - They completely ignored my "hold order" request, and refused to ever make it right, despite a MONTH of communication on first email, and then Facebook. ------------ I found them when they had a promotion going on, 20/30/40% off, for orders of 2/3/4 shirts. I found 4 shirts I quite liked, but was unfamiliar with their sizing scheme. I could also find no way to contact them, short of placing an order. So I ordered 1 shirt, with the intent to have them hold the order while I work with them to figure out the sizing. When I placed the order, there was a link provided for those who wanted to change their order. I clicked that link, and begain with "PLEASE HOLD THIS ORDER" and proceeded to tell them I needed help. The next day, I come home from work to find an email saying it'd been shipped, and another one in reply to my hold request, saying that it was too late. I thought, ok, well maybe they are short on staff. If they'll work with me on sizing, and only charge me what I would've paid if I'd been able to order it all together, then I'll be happy. Over the course of the next week or so, I gradually realized that was NOT how this was likely to play out. First they directed me to the sizing chart I had ALREADY mentioned in the initial request as having been confusing. Then they offered to refund the shipping. Never mind that I was still eager to do further business with them at this point, and had not even mentioned a refund, this was their idea of a solution. At this point, I begin to think maybe someone just doesn't want to do their job, and I should contact another department, so I find their Facebook page, and message them. If you guessed I'd get more of the same, you're right. More wondering if they're really reading anything I type, more pathetic offers of refunding barely anything, and more ignoring any and all direct questions. I STILL don't know how to use their sizing chart! Why a business would be so flatly disinterested in getting more money, from an initially forgiving and eager customer, is far beyond me.