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Dwight
The 4 shirts I ordered took over 2 months to arrive. NONE of them came even close to resembling the original pictures as advertised. Additionally, they were nowhere near the size ordered according to their sizing charts. I ordered 2X shirts, one was actually labelled as a 4X (shockingly enough) but was not large enough to even be a 2X shirt according to their sizing chart!!! EXTREMELY POOR QUALITY. They clearly don't follow their own return policy which is convoluted and very much written in their favor. Initially they offered only a small refund which they kept increasing after each email complaint to their so-called supervisors. They absolutely refused to refund my money unless I returned the shirts (which I was happy to do) as long as they pay the shipping costs. I explained that I didn't feel that it was fair of them to expect me to pay the return shipping given that the reason for the error was entirely THEIR FAULT!!! Eventually they said they would refund the shipping costs (after telling me that the cost for shipping would exceed the costs of the order which makes no sense at all), however further warned me that they required that if the product doesn't arrive that I would loose both my refund and the shipping costs. After countless emails requesting a refund, I finally gave up. Why should I trust a company to refund my purchase and shipping costs given their EXCEPTIONALLY poor product and seemingly absent quality control. It didn't seem rational to me that they were demanding the product to be returned and were willing to pay the shipping costs that would exceed the cost of the product. Seemed more likely that they wanted the shirts back for reselling but couldn't help but wonder if they would "disappear" and I would loose the shipping costs too. The volume of email communication and the content of the communication could only be characterized as ABSURD!!! I'm actually amazed they have somehow earned even a 2-star overall rating, they certainly are NOT worth it.
4 years ago
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LightInTheBox has a 3.8 average rating from 9,110 reviews

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