I ordered a €180 dress (7869417)) from LightInTheBox which is “still processing”. The dress is advertised as a non-white wedding dress and even says “RED ORGANZA”, as well as the picture. As I checked to see the status of my dress, I noticed they are making the dress in WHITE. I immediately wrote them on the app Customer Service to correct the mistake, but their representative ignored all I wrote, not confirming the color of the dress, nor offering me options to have their mistake corrected. Instead, they blamed me for it and said I have to pay 50% of a dress I have not seen. They obviously have a representative who cannot answer “yes” or “no” questions and has poor English as well as customer service skills. I wish I could share the snapshot of the product here to show their false advertising of it. I wrote several emails to them, but just got “We are deleting this ticket as it is a similar complaint”. Of course I’ll write more emails if the response I get is inadequate!!! Right now, I don’t know if they are correcting the mistake or if the dress was red to begin with. All I know is they are making me pay almost €200 for something I don’t even have or wanted.