Ordered 3 items - 2 wigs and a cushion cover. Both wigs weren't really as described and didn't look like the pics on the site. I kept one but the other was really off - style/colour etc. Told them I want to return, 4its not what l ordered and their trying to tell me different. Offered me a 20% refund and I can keep the product, I refused. They then came back with a 40% refund and I can keep the product again I refused. I will not be using it and don't want it, just need my money back. Ok now they came back with these ridiculous return policies - send cheapest way as they will not be paying for customs, state that its a gift etc. I am not lying so they can save money and I'm out of pocket. I'VE HAD ENOUGH OF THEM THEIR PRODUCTS THAT ARE NOT CONSISTANT, THEIR CUSTOMER SERVICES SUCK AND THEY TRY TO ROBBBBBBBB YOU! I'M DONE WITH THEM buyer beware. When they get you order right its great but thats hardly ever, I'll find another company. Also the cushion cover could be better but I'm not going to complain about it because I've kept it. BUYER BEWARE!!!!!!