In the past 5-6 months, I have had to call 5 times to get an explanation of my first months bill and wait a total of 246 minutes before I could speak with some, I have received the incorrect equipment 3 times, I have been lied to by a member of the escalation team, who identified herself as Emily, I have been waiting for a piece of equipment for 8 days that I was assured was being overnighted or 2nd-day air, only to find out today, when I called again, that it is not being sent. This company is a nightmare. You would think that they would understand that a CPAP machine and its supplies are medically necessary items and not just something frivolous being ordered. The lack of concern for the patients they serve is appalling.