First I did not select Lincare to do business with, since most retailers in my area do not accept Medicare/Tricare, but I had no choices. I was reluctant to use them, because of past issues with oxygen services, which in the end forced me to purchase my owm portable concentrators and home concentrators at $10K. Now I needed a new power chair. Medicare/tricare pay for it but I learned its like a rental, and if they pay it off before I die than fine its mine to keep, but if I die before 10 years ? , they will be back to take it. So it took about 1.5 months to get the chair, I requested a blue chair, they delivered a red chair. They did not prepare the chair for delivery, and the power cable was just dangling, the delivery driver acted like he did not know what to do, so I routed and tie wraped the cable myself. Of course I had to make all the adjustments to the chair but with the exception of the arms they should have been done. The chair was also missing one dust cap for a rear caster, so for now I am using duct tape, and hope they respond to my email for a replacement. I have to say, the customer service really hasn't improved in the last few years. They required me to sign a lot of papers, but did not have copies for me, I also requested those by email. When they finally delivered it it was one week late based on the projected date of delivery. I am happy just to have the chair since my old one was 20 years old and a tire was dry rotted leaving pieces all over my floor. Due to customer service they rate 3 stars. I hope they respond to my email.