I can't even begin to explain how terrible LinCare has been. I am forced to go there for CPAP supplies by my insurance company. If I had a choice I would leave. They sat on the prescription for me replacement cpap machine so long that now I need another doctor's visit to get a new one. First they had excuses about it being on backlog. Then they simply lost my order entirely. When I finally got through to someone who could "help" me they said "Oh, now your prescription is to old. You need another one" and told me to pound sand. Their phone processes appear to be designed to give you a headache. When it is time for refills on gear I swear I have to answer 100 questions before they will even take 'I don't need any this month" for an answer. If you have ANY choice in the matter avoid at all costs. The place is a clown show and no matter what your ailment is they will add high blood pressure to the list.