This is the most incompetent vendor, I have been waiting for Nasal Pillows for my CPAP delivery system for over a month. After numerous 'dropped' calls, and follow-up to a supposed 'UPS shipment' that was initiated in early FEBRUARY. It is now March 11, 2004, and still no supplies. I finally requested the UPS tracking number after customer service indicated that the shipment was sent. WELL, only a UPS label was created, NO SHIPMENT was sent. I will be writing a letter to the state department of health/and anyone to shut this company down for complete incompetence.