My problem isn't the employees at the local office.
It's the too bad comment when I contact Lincare because my brand new/slightly used oxygen concentrator that worked for an hour
I was told to use my portable tanks until the office opens and they could schedule someone to bring another unit
But the portables don't work with a CPAP, no problem I'm told, just don't use the CPAP tonight
I need my CPAP, it's not a novelty item. When tested i was having 70+ episodes per hour with a oxygen level in the 82-83 range without my CPAP , With a history of low oxygen which lead to my prescription for a CPAP with oxygen while at rest.
The person that runs the answering service told me they have no concerns with my need for a CPAP and oxygen, as long as I have portable tanks
I was told as long as I have portable tanks I would be fine without my CPAP machine
I guess I'm not to sleep tonight or risk an oxygen level of low 80s , but only until the office opens and they can schedule the serviceman to deliver another new/used concentrator
I hate to see the statement of customer service is their first and foremost concern.
I was told 24/7 service but on several occassions found out different
Especially when it comes to the CPAP machine
I guess the phone service person is under the impression that a CPAP machine is not a necessary health aid, she spoke as if it's a novelty item and wasn't really needed and going without one is no big deal not for 1night.
This person needs to be properly informed , some people like myself need this device to insure I'll wake up in the morning with my senses intact
Sleeping with an oxygen level at 82+-
Is not healthy, but it's apparently of no concern of Lincares she informed me.
This is not what I was told when signing my contact for goods and services
The employees at the local office are extremely helpful and efficient but the Lincare guidelines prevent them from providing services that are promised when signing the 5 year contract
No 24 hour service is the norm at Lincare, it looks good on paper and sounds comforting to hear but that's as far as it goes
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