I have had a myriad of problems since day one with this company! My doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn’t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. In January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn’t change it, but continued to harass me. After the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It’s ONE machine that includes a humidifier…it can’t be used unless the little cup is in machine because it’s ONE machine! Then, I see charge upon charge for supplies. I’ve received 2 masks that are the wrong size…they’ve charged for 3…and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They’ve sent other pieces once, but they’ve charged more than once. I’ve notified my insurance company about that. My insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don’t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn’t even charge my insurance company that amount! It’s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month…and that was already paid. Their customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General’s office. They have already been sued for over-charging Medicare, why weren’t they investigated for overcharging those that have private insurance? Steer clear of this company!