Customer service in Galax is terrible. Two days ago I had my Home concentrator exchanged because the yellow light was on and wouldn’t go off so they came out and gave me another one and didn’t test it just left it and took the other one. The new one was so noisy you couldn’t watch TV in the same room. I called LinCare yesterday And a lady named Trish said I doubt we can get out tomorrow. It probably be sometime next week. I woke up this morning with a headache and found out this machine isn’t even putting out oxygen levels were low when I woke up this morning at the time they’re supposed to open , call again an hour later they should be open. No one answers the phone and again I left the message. No one returns my call. I said I need this thing today on the recording anyway I finally drove down there and went in and they said the truck on their way to your house nobody even told me or called me so if he would’ve got there before I got back, no one would be there to answer the door , bunch of idiots! They need a new office manager there to straighten the place out. I’ve had several mistakes there.