My mom was using this service. We called 6 weeks ago as she needed service. After multiple attempts they did not come out. She was forced to stay in her bedroom, close to the main machine instead of being able to be in the living room. This was not important to them. It's really sad that they do not take elderly people's needs seriously and urgently. Unfortunately my mom passed and this company was notified of her death 3 weeks ago! Equipment still hasn't been picked up. Well it will be on the porch. You don't care, neither do we. Hoping for others that can't breathe that they find a more reputable company!