I've been using a cpap machine for over 10 years. Today I got a call to come in and get "set up" with my new replacement machine. I asked what kind of setting up I would need at this point. I was told I needed to sign some paperwork. I asked if they didn't have an electronic signature option in this day and age. The Lincare employee then got kind of huffy with me and asked me whether it was really a great hardship for me to come in. I told her it kind of was. She then said she had just been trying to help me out taking care of this at the local Mukilteo office, but she would send my order back to corporate where they would mail me a machine, but it would take another 2-3 months. She then told me to have a good day, but seemed about to explode underneath. The only reason they get the 2nd star is because it does seem like they are eventually going to get me my replacement machine. My oxygen company had first crack at this order and I gave up on them after 4 months because they wouldn't even submit the order to my insurance company without having a copy of my original 2014 sleep study which my HMO that I haven't been with for 9 1/2 years was either unable or unwilling to produce.