After trying to contact this company for over 2 months about an insurance change and never being able to reach a human or leave a message, I finally got an email from them on June 5th telling me that they were going to debit my checking account an enormous amount on June 3rd. Wtf. Getting in touch with anyone from this company is virtually impossible. When I drive to the local office there is never anyone there. Finally today I was able to reach someone on the 800 customer service line who had such a heavy accent I could hardly understand her. She was totally rude and unapologetic for lincares incompetence. My situation is still unresolved.