The local office mislead me about CPAP therapy. I am new to Medicare and was not told about the montly rental fees. I was told that my "co-pay" for the equipment was $75. I paid that. It was addressed as a "$10 monthly payment plan towards supplies every month, 3 months, or 6 months." I repeated that back to him, as I made notes in my handy notebook for reference. Then three months goes by and I get a "demand for payment for past due balance." I never received a statement. I called the local office and was called a "liar" because "everybody gets monthly statements." The demand for payment was not itemized and had no payment coupon or address to send the payment, but it did have an account number, which I used to pay as a guest online. I noticed I was being billed $10 a month "rental" in addition to the copays for cost of supplies billed to insurance. I called the main phone number with questions, but nobody ever answered my call. I dared not call the local office in case Lucifer answered and called me a liar again. Forward 3 more months and I get another late notice and demand for payment. I rinsed and repeated and called to talk to someone and they just forwarded my call to the local Lincare office where I was once again called a liar and berated for asking questions. I kept getting calls for supplies and ordered them, reminding the caller that I have not received any statements and they said they'd notate my account. Today, I called the main number and after 44 minutes 14.5 seconds on hold, I was disconnected. I called again and tried a different department as was redirected to the local office with Lucifer who once again called me everything but a child of God. I told her that I was not talking to her since she was hateful and I disconnected and called a branch office two states away from me. I pleaded my case and a nice guy helped me the best he could. He have me my customer ID number, after I successfully identified myself properly and he read off statements "sent to me," which I never received. He verified my address and told me that there have been issues with some not getting their statements. I tried to register for the patient portal but got error codes. I called the portal support line and was greeted with a nasty woman who interrupted me and said, "DO you want help or not?" All I was doing was reading her the error message on the screen after she asked me if she could help. I disconnected the call. They can just send me late notices and I will pay them, that way. They are the worst to work with. I should've learned from them when I got a nebulizer several years ago. I could have just bought one with cash from the local pharmacy and been done with it. That extra cost would have been worth not dealing with Lincare and their nasty, grumpy, hateful people.