I am not impressed. Instead very disappointed. The day they were supposed to come to set up oxygen they were a no show because they used an address that was 10 yrs old. He was being discharged from the hospital. They had the right address. When they did come the next day, Jordan was so kind and patient and knowledgeable that I thought "it's a one time thing. His great service was worth the mistake!" Then...my brother was supposed to have a nebulizer which they forgot to deliver. He was in the hospital with pneumonia; the nebulizer is something he should have had and used a day and a half before they finally dropped it off. I don't blame Jordan for any of this. I saw his work order and there was no mention of a nebulizer. There is a disconnect somewhere and the patient suffers because of it. And their employees are making multiple unnecessary trips which would not happen if the correct info was given.