Terrible company, nobody knows what's going on and they just send you to someone else and its never ending waiting on hold and talking to people that cant help you. They sent my CPAP to collections even though I was compliant with my device and the doctor sent them the information. When I started receiving letters in the mail from collections it was months after they said they "fixed the problem" and that it was "a computer error that created this issue", I haven't even had the device for a year. Now I'm getting letters in the mail saying that I owe them money and I called the sleep specialist line and they said they can't help me but forwarded me to the Lincare line, now I'm waiting on hold AGAIN to see why they are charging me directly without me knowing. What a freaking headache, I would give them 0 stars.