Approximately 2 weeks ago, my oxygen concentrator stopped working. It was around 11:30 at night. I called and was transferred to a Ryan in Salem. He was the kindest most helpful that I’ve ever experienced with Lincare. He came out in the middle of the night, freezing cold to replace the concentrator. I realize that’s part of his job and he couldn’t leave me without oxygen, but the fact he was so kind and helpful bringing it out right away and helping to set it up is something I’ll always be grateful for. It very much helped decrease my anxiety and in this day and age, it’s one of the most important and gracious things you can do for another. Thank you Ryan. You should be teaching their customer service classes!!