I researched many agents when booking our first ever family ski trip to Japan. We had a strict budget to work with and Susie Mordes from Liquid Snow Tours was absolutely spot on. She recommended the gorgeous self-contained log cabins (Brownie Villas, Echoland near Hakuba) for us. We adored our cabin and it had everything a family of six could need. The owners of Brownie Villas go out of their way to help - offering supermarket bus runs every second day, lifts to Happo One mountain if required, lifts back to Hakuba Base Camp for return shuttle back to Tokyo. Everything Susie booked was seamless - the ski rentals with Central Snowsports (they pick you up to be fitted and collect your ski gear at the end of the trip), the 'all mountain' lift passes, the recommended lessons with Hakuba Snow Sports School, the Nagano Snow Shuttles. We cannot recommend Susie and the whole team at Liquid Snow Tours highly enough. The only bit of our trip that didn't go according to plan was when Jetstar cancelled our Cairns to Tokyo outward flight. I had booked the flights so it was not a Liquid Snow Tours issue but I called their Hakuba office from Cairns airport and as Susie wasn't working that day we were helped out by Naomi who kindly emailed through the replacement train, train, bus route that we now needed to use the following day in order to get from Tokyo to Hakuba (having missed our scheduled snow shuttle). Congratulations on doing such a great job Liquid Snow Tours!!!!