Recently bought an inset fire for my feature wall from Living & Home. The fire was dispatched almost immediately & received notification from them and the delivery company. Unfortunately the delivery company had somehow mislaid it. I contacted Living & Home customer service & they immediately sent another via a different delivery company & I received it the following day. The day after that, the initially delivery company arrived with the fire that had been mislaid so didn't accept the delivery & advised them to return it to Living & Home as they had sent me another. Their customer service kept me fully updated & were extremely helpful. I wouldn't hesitate in recommending them as they were excellent. Also extremely happy with the fire & they were the most competitively priced. Thank you 👏