First of all, might I say that the delivery service was somewhat unprofessional. It was just by chance that I was at home as I had not received any notification of the delivery or even that the item was dispatched. Anyway, when the delivery did indeed arrive, I witnessed the driver drop the box (which contained an armchair and matching footstool) out of the back of the van. He then proceeded to carry out what can only be described as a 'tyre flip', like you would expect to see on world's strongest man, up the length of my driveway to my front door. As I'm sure you can imagine, the box was looking somewhat worse for wear with rips and holes so I asked for him to open the box and inspect the contents for any damage. The chair did actually fair reasonably well during this ordeal so I accepted the delivery at the time. However, upon further inspection, it has come to light that there were a number of issues with the product including damage and quality which are simply not acceptable. At the time of writing, I'm still waiting for a response from their customer service to remedy this...