I won't be ordering from this company again. Never before have I experienced such difficulty in returning goods. They don't have any telephone and, once I had realised that the courier they told me was coming each day to collect the goods was never going to come, finding a contact name and address to return them myself proved difficult too. I finally managed to get the goods returned, even though even that has not been acknowledged, within the 30-day limit. Had I not I suspect I would have been told "sorry, no refund, you've had the goods for 30 days". I'm really surprised that B&Q use a company like this as an associate supplier.