Order #92055 This must be a scam or simply lazy unfair unprofessional. You have delivered a dirty used armchair which was not even sealed in a box properly. I have asked you to pick it up and refund me the money so Emy (the person who replied by email) has asked me to send pictures which I did. You got back to me that 'if I still need to return' to send it to an address they have provided, with a contact number 441612238955 that is out of service- alternatively to take it to their warehouse! This means I have to hire a van to drive that bulky 50kg bulky armchair which will cost me £300-£400 or arrange for a carrier which will cost around £ 200. This is either a joke or you are simply taking the mickey out of your customers. It will cost me more than what I have paid for the armchair to return back !! I will take the box and place it near the skip on Tuesday 23 of July so you can pick up betweem 8.30-5.30 to my below address. If you don't do so, Chelsea council will be asked to pick it up. I have reported this to Clearpay also. Here is my address to pick the arm chair from: 135 Elm Park Mansions Park Walk, Chelsea London SW10 0AS