I wish I've seen the reviews about them before . I have purchased a sofa bed from them through Debenhams. it happened to be very bad quality as after couple of months the padding went flat. i could literally feel the frame work through the fabric and see the shape of my body while sleeping. After reporting a problem they have send a replacement product right away. The new sofa had missed matched parts so I could not assemble it . On this occasion I have decided to return it and have a refund. then the problem started. They arranged a courier company for the particular date and they keep rescheduling it day by day to delay the refund process . Its been more than a week now and still waiting.