This is not the first time I have had the pleasure of working with the support team from Loadbalancer.org. Each time it is a pleasure to work with them. When you email them they responded quickly. They always provided the information that I needed and even went the extra mile to look up an invoice when I could not provide a serial number. The bottom line is this: I resolved the issues and upgraded the firmware quickly and efficiently. Today performance, efficiency and customer service matter. The LB team get that. They pick up from one another seamlessly for support issues that take time. They work as a team and that is something important. Great Team, Great Service.