Have been working with the loadbalancers enterprise R16 for few years. I always got good and very fast support from loadbalancer.org support team. Their answers always straight forward and quick. I've dealt with different vendor support and know how frustrate it is when I get the "unsure" answers, taking multiple emails to get the answer (sometime not straight forward answers) while I am working in the production environment and sometimes I need a quick support (as last minute questions from clients), loadbalancer.org support team always helped me to find the answer quickly. I really feel comfortable and confident reaching out to loadbalancer.org support team for help and dealing with their load balancer appliances. Worth the money!! They know what they are doing. Love the chat session that I don't have to wait long and don't have to hold on to the phone (if chat session is unavailable) while I am working on the computer.