This seems to be a theme. Wish I had read reviews before ordering. Ordered a lipstick, which surely should fit through any letterbox. As I did not receive it I cannot vouch for size of packaging. No live chat available on website, you send a message and it comes back,” it says it is delivered” well it wasn’t, “ was it delivered to neighbour?” Well no I have already told you I was in my front garden at the time it was supposed to be delivered. No one delivered to me, anyone in the house, next door. When will I get replacement? No response. I will avoid look fantastic and I advise you to avoid them too. Terrible customer service, no refunds.