Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service! I took out a new subscription to the Look Fantastic beauty box in January 2025, expecting also to receive the free Welcome box as advertised on their website. No sign of it. When I queried this with CS, they said I could not have it as I had not added it to the basket at checkout. When I explained I had neither seen a button to add it nor instructions to do so, I was basically told "Tough!" and offered a measly £5 store credit. So short-sighted of LF. There are so many other beauty box subscriptions out there (Glossybox, Cohortd, OK! Beauty, etc.) and so many other places to spend money on beauty products. I will never be spending any more money with LF - and I will advise my friends and family and all my followers on my Socials who are thinking of subscribing to the LF beauty box not to do so - go with Glossybox etc. instead.”

Helpful Report

Posted 4 days ago

“I thought I'd lost $301,500 forever! My account was suddenly locked, and desperate calls to customer service went unanswered. The feeling of helplessness was overwhelming. But I refused to give up! Determined to recover my hard-earned money, I searched for solutions. Thankfully, the lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭. 𝘤𝘰𝘮 intervened, recovering my funds. Their professionalism and efficiency were a beacon of hope.”

Helpful Report

Posted 6 days ago

“MINUS 5 stjerner. Ligg LANGT unne denne siden/bedriften dette er SCAM bedrift som selger deg ting de ikke har. ALDRI bestill noe som helst fra denne falske SCAM siden. De sender deg masse mail etter første forsøket etter å ha bestilt om at de ikke har varene så sende de mail på nytt at nå har de varen på nytt for å prøve igjen å lurer kunden .de har IKKE det de selger . LIGG LANGT UNNA DENNE BEDRIFTEN!!! SCAM! SCAM!! SCAM!!”

Helpful Report

Posted 1 week ago

“When my first withdrawal attempt was denied after three months of investing, I knew something wasn't right. After I abruptly lost access to my account balance, which was over $231,285, customer care ignored my complaints and gave me the runaround. I talked to a colleague who suggested getting in touch with Bruce Nora recovery because I was frustrated and didn't know what to do. I was ultimately able to get my money back and fix the problem thanks to their knowledge. Email: bruce nora 2 5 4 (A T) g m ai l . com Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 2 weeks ago

“Ordered a perfume and two lancome gifts sets totalling £119.50, a parcel arrived within a couple of days from look fantastic but my ordered items were not in the box only a cheap mascara which i never ordered. Cant get in touch with anyone to rectify this”

Helpful Report

Posted 3 weeks ago

“Completely the wrong items were delivered on an expensive order. (not slightly wrong - completely different items which cannot be used) Support staff refuse to correct the mistake and send the correct products, until they have received the incorrect items back - time and effort on our end despite their mistake. AND their support portal errors out when trying to complete the return with the voucher they provided. [I am dealing with this on behalf of my partner as she does not have time to argue and resolve]”

Helpful Report

Posted 3 weeks ago

“On 1st December I purchased some make up that was apparently dispateched on 6th Dec 2024. My order number is 637806732. The parcel has now gone lost (as visible from the tracking number on Evri webite). I therefore asked for a refund and instead, WITHOUT asking me anything, the customer service has told me they have sent a replacement and they cannot give me a refund. They never asked me whether I wanted a replacement, and not even if I wanted to use the same address. I will not be home to receive the parcel for the next month; Evri leaves all parcels unattended in the building hall, so the parcel is as good as lost again (someone will lift it and take it seeing there for a month!). The make up was a gift, so at this point I don't even have use for it. I want my money back! It is my right. I explained everything to the customer service but they refused to refund me. This is dishonest and illegal. I have the right to be refunded if the parcel is lost; I never asked for a replacement in the first place. Everything is documented in the messages I sent to Lookfantastic via their help centre. I hope writing here will help solving the problem. If not, I am ready to report them to Paypal and ultimately take legal action via the bank if needed. This is really unacceptable.”

Helpful Report

Posted 4 weeks ago

“Two terrible orders. First one I've been waiting over 10 days for even though it's supposed to be 48 tracked. The other I had to return, they said 5 working days for money back. It's been way past that and they are not replying to my messages. No contact number. I would never use these scammers ever again”

Helpful Report

Posted 1 month ago

“On the 21st of November, I ordered a Tom Ford Black Orchid Eau De Parfum 100ml from Lookfantastic for £102. I didn't get any notification email as expected from the site and am still waiting to receive my order. There is no easy way to contact them on their website, not even an email address. This is truly a SCAM company and no one should be fooled to buy anything from them no matter how cheap it looks!”

Helpful Report

Posted 1 month ago

“The website has numerous spelling errors, brokers scam links, and missing images which raises a fake company, I invested $173,883.00 on 1st April on the 22th April I found out they are professional scammers so I tried to withdraw as much as I can on my profits but they allow only me $355,000 at a time monthly so I withdrew $355,000 but the money was never transferred to my bank account . It stayed pending .The woman who lured me into investing with this company begged me to cancel the withdrawal but I did not . Next they changed personal this time a man who seemed friendly and accepted to release my withdrawal if I cancel the the present action because the deposit was on 1st and withdrawal on the 22nd the financial inspector will think it’s money laundering .He said that today Saturday 26th April he will transfer the money . In the mean time they have denied me access to my account, waiting won't be of any help so I reported this case to the FBI and the FinCEN immediately I was referred to contact a man called alexi victim with an email address alexivictimhelps @ mail . com who helped me recover all my funds back but still this company on people who did this haven't been caught”

Helpful Report

Posted 1 month ago

“I made an order 12/11/24 and on 30/11/2024 I still don't have the said item! Customer service is automated AI. You get nowhere with it. The box has now been sent three times and returned three times. I asked to have it delivered directly to my home since Royal mail are incapable of delivering it to a shop, as a gesture of goodwill for the inconvenience it has cost. More AI 'we are happy to give you a refund', even though I want the box!! They make it sound like they are doing me a favour by giving me a refund but they need to give me a refund as I never got the box. Useless customer service they don't even read the message where I asked for direct answers. I give up!!”

Helpful Report

Posted 1 month ago

“Lost close to £100 with this company!! The worst customer care I've ever experienced. After the Look Fantastic website recorded an incorrect delivery address, I contacted the company with 10 minutes of placing my order and they refused to change the address instead advising me to travel around town to find where my package was going to be delivered.”

Helpful Report

Posted 1 month ago

“Never buy from this company! Don't waste your time or money on Look Fantastic! Stick to Sephora! Their customer service quality is disgusting. They have no considerations for customers only money! I accidentally bought 2 of a product so I returned one of the products however instead of getting a refund the product I returned was sent back to me with the packaging undone and dents in the box and it had clearly been tampered with at their depot. I told them and sent them photos of how I sent it back in a perfect condition as they asked me to do yet they still denied me a refund and instead closed my account! Completely unhelpful and a waste of time! Their products are overpriced anyway and they are clearly money hungry as it was obvious that the product I returned had been tampered with at the other end so that they could deny me a refund! Personally, I would recommend Sephora they are a much better company with better products, prices, freebies and much friendlier and helpful customer service!”

Helpful Report

Posted 1 month ago

“The customer service is absolutely shocking. I purchased any eye crème. When it arrived, it had an overpowering, rancid smell. It was clearly old and out of date. I messaged customer services, they replied asking for the expiry date, batch number and a photo. I have advised several times since that the pot of eye crème does not have an expiry date or batch number. I am also unclear why they need a photo when my complaint is about a smell. I have asked numerous times for a refund, but they keep ignoring this request. The last message I sent was 24 hours ago and I have not received a reply. I will be reporting via as many avenues as possible. What I received was not as advertised, and because the item is faulty, I am entitled to a refund that they are refusing to give. Worst customer service I have ever experienced - AVOID this company. If someone offers a product cheaper than anywhere else, there is a reason for this, and in this case, I have been sent old, gone off, shoddy stock.”

Helpful Report

Posted 2 months ago

“I was scammed by a Chinese company through your website, banking ombudsman & UK Fraud Office are involved. This morning I note you have also taken money for Order Number. 112656-2629354, upon checking I find I’m unable to access this as there is no server for your company. Kindly repay the money you have taken. Obviously I will also be contacting Banking Ombudsman & UK Fraud Office with the emails you have sent, I have asked them to investigate you. You have a suspiciously large number of damning reviews and are whole forums dedicated to your scams.”

Helpful Report

Posted 2 months ago

“Avoid! Scammers. Send poor products that are clearly seconds, not in packaging and dented and will not refund when you return them. They have kept my money and my order. They block your right of reply on Trustpilot and make it look like they have resolved the issue. They do not respond to messages in a coherent manor, when they do reply it makes no sense. If they reply by email it will be from a no reply. DO NOT USE!”

Helpful Report

Posted 2 months ago

“I have received an order with 6 out of 9 products missing . Customer service first said they were replacing the items . The next day the investigations team emailed to say there is cctv in the warehouse and the products were packed . They then shut down my account so I am unable to liaise any further. There is no telephone number. I am shocked . I have been a customer for over 5 years l I will be reporting to Trading Standards”

Helpful Report

Posted 2 months ago

“I ordered GHD straighteners as mine had broken and I needed them next delivery. It took several days for the straighteners to come so I had to buy some from a store rather than online. Firstly, I cancelled the order but suddenly they sent it after a couple of days of no updates. I didn't even open the box and returned it straight away. I received an email from Look Fantastic saying the item was received by them and that my refund would follow. This was 4 weeks ago and despite multiple attempts to resolve this, I still do not have my money back. The customer service team have claimed that they haven't received the item despite me providing tracking evidence. Each person I speak to gives me a different excuse. The exact same thing has happened to my mother when she returned a faulty hair curler. Do not use this company, the customer service is absolutely appalling and they clearly have no system in place for returns. This is daylight robbery. Absolutely noone will help me despite multiple attempts. My next steps will be to explain my situation on social media and to trading standards”

Helpful Report

Posted 3 months ago

“I ordered products from Look Fantastic in September, but they never arrived. My main issue is that I had to send over 10 emails back and forth just to get a refund for my order. It’s now October, and I still have not received my money back. The staff has asked me multiple times for my order number and address—information that is already in their system. It is incredibly unprofessional that they cannot simply check the system themselves instead of making me repeat the same details over and over. I am very disappointed with the service and will not be using Look Fantastic again.”

Helpful Report

Posted 3 months ago

“Horrible customer service They sent me wrong item I struggled to send it back Live chat most of the times not available The email is not helpful Bad product Bad customer service”

Helpful Report

Posted 4 months ago

Lookfantastic is rated 1.3 based on 1,401 reviews