Very disappointing customer service, very lacking in details and blunt when asking questions again another review over pre order of advent calendar, pre order means surely yours gets sent out with the other pre orders then general sale gets there’s ? Very frustrated and disappointed with this company I had heard great things from friends but have not had that experience at all ordered advent calendar in September when pre order opened, and I am still waiting now dispatch of it started 12 oct and a couple of days it will be 12 nov ordering from September 12 not very happy! With this service. I have a feeling won’t be receiving as I have been told over a week ago more stock was coming , will be sent out that week just spoke to someone again and they say it will be shipped but don’t know when! Makes me laugh how everyone else seems to have received especially “influencers , people on YouTube etc” and people are selling on eBay and other sites for twice the price so I suppose we either suck it up and pay double or no doubt have a drama trying to get a refund if it doesn’t turn up! have to wait and see will never order again I know that much, if and when I receive my order that will be the last time! Also to add I brought no 7 calendar and plt one for family and they arrived no problems and that wasn’t even on there pre order This one was a treat for my self, so not sure what the hold up is as I am fed up of being fobbed off with it will arrive when it arrives , we don’t know when stock is coming etc very bad service. I would expect a massive discount If customers are experiencing the same problems what reading the other reviews are, a Part refund and item or a decent apology all I got was Sorry to hear that 😞 Not good at all.