Something huge has changed with Look Fantastic as their customer service is dreadful and used to be good. I accidentally wrote one letter Incorrectly at the end of my postcode, Look Fantastic have said it’s my fault and there’s nothing they will do, won’t try to help locate the parcel and said I have to wait for Hermes to return, ‘if’ and ‘when’ they do they will they refund me. This was two weeks ago and nothing. I’ve spoken with Hermes who have said they do not have the parcel and said they always blame the courier. I ordered from them as they were offering the product at a discounted price when in fact I have lost my money! Shame on you Look Fantastic, you won’t be running for much longer operating like this