Never have I ever come across worse service than the one I received from Lookfantastic. If I could give a 0 I would. I purchased lots of products but only 50% of the items arrived. I reported the issue and following some emails back and forth I was eventually told on 3rd November that the missing items had been resent (a complete lie). On 10th November the items had still not arrived. When contacting Lookfantastic they asked me to go through the whole claim process again (seriously!) A few days later I was ensured that the missing items had been processed and were on their way. Then on 14th November I received another email advising me that the order was now delayed. No explanation and nothing mentioned about when the missing items will actually arrive. I have had no apology or explanation why £60 worth of items haven't been shipped. Rest assured that I will never order from Lookfantastic again.