What a truly awful customer service they have. I contacted them again to chase up refund. Totally got fobbed off that I had to contact clear Pay. Not messing around anymore. It’s not about the refund anymore it’s about principal. Going to take legal action now I have photo graphs of all their messages that were replied back to me and not one of them matches anything that the other customer Advisor had said. . It’s just not fair we’re are in a middle of the 2nd Pandemic of Covid 19. And their is some people with little money or lost their jobs and Businesses and quite frankly Lookfantastic couldn’t care less about their customers. Let’s hope some legal action may now help all the other people on here who have no refunds or Good Customer Services.