I have ordered from numerous websites during the Black Friday / Cyber Monday sales who all coped with the increased demand this year. None have provided a disastrous level of service quite like Look Fantastic have. Understandably, minor backlogs can be excused, however, it is clear they have been dishonest about how poorly equipped their staff and systems were in preparing for the sales and high demand. The blanket excuse of “COVID” and “increased safety measures” for the ridiculous delays doesn’t suffice when so many online retailers have managed to get it right, and have implemented the exact same safety precautions. I placed my order Cyber Monday and 5 days later the order still hasn't processed. LF claim their website advised 5-7 working days to process and despatch orders which is in-fact incorrect. Their website currently advises 24 hours to despatch and a DELIVERY window of 5-7 days. Meaning I should expect it within the next 2 days (highly unlikely as it hasn’t even left the warehouse shelf). They won't allow me to cancel it and failed to honour the free gift advertised at checkout when you spend £100. Once I placed the order, they took the offer down and it was tough luck as far as they were concerned! I was barely given an apology. Perhaps then, rather unsurprisingly, why TheHut.com (who own LF and other sites) have had numerous ASA cases against them, which they lost, regarding misleading advertising/sales tactics. No genuine effort was made to keep my custom and fulfil promises, so I will be returning the full order to shop elsewhere. Sadly, my first order with LF (which I placed to treat myself during lockdown) has completely put me off shopping again with this company.