Terrible customer service. I tried to cancel my order one hour after placing it but I was told my order had entered the processing stage and so I could only cancel it by returning the goods once I got them. It’s been two weeks and my goods have not arrived - apparently the delivery company were not given my full address so could not deliver my parcel. I had entered my full address when placing the order. Absolutely terrible that Lookfantastic would not give the delivery company my address. I asked what the cost of returning the items would be and they could not give me an answer. Seems like I will just have to accept the goods ( if I get them) otherwise I risk the possibility that even if I return the goods I may never get a refund givin the terrible customer service this company has. Avoid at all costs. Competitors offering equally good prices and better service. I will not be using this website again.